Enhance organizational revenue through efficient use of clinical and non-clinical resources

Enable client organization to better manage patient flow, and enhance same day appointment opportunities for patients.

Ensure that all relevant insurance, financial arrangement and patient past due balance details are addressed, discussed and resolved prior to office visit. 

During the initial call, MGI staff will enter New patient's demographic  information, or verify information of an established Patient. The information will be entered directly into client's billing software or into ViewSMART, MGI's own Electronic Medical Record (EMR). MGI staff will then schedule appointment for patient.

Insurance Verification – MGI staff will verify Insurance and any patient deductible information for each patient. 

Pre-Authorization - MGI staff will verify appropriate authorization information for patients.

The verified insurance information will be entered directly into the client’s current billing software or into ViewSMART, MGI’s own Electronic Medical Record (EMR).

About 24-48 hours before the scheduled appointment, MGI staff will call patient to discuss any change in patient insurance status, and collect copayment, any patient deductible amount of current insurance plan and any past due amounts. The appointment is confirmed, after copayment and any patient deductible payable amount has been received by the staff.

MGI staff will either email a copy of the receipt to patient, or have the receipt available for patient to pick up at the time of hospital or office visit.

For same day appointments, MGI staff will complete appointment scheduling and registration procedures for new or established patients in the first call. The staff will call within an hour with to discuss insurance details, collect copayment and confirm appointment.